Your account structure will have three account numbers:

Top Account — Your group number preceded by zeros to eleven digits. For example, a group number of 12345 becomes a Top Account group number of 00000012345.

Sub-Account — Your Top Account number followed by a separate ten-digit number unique to a billing address. Each billing address increases 0000000000 by one; in this example, a second billing address would have Sub-Account number 00000012345-0000000002. All sub-locations become Sub-Accounts.

Sub-Sub Account — Your Sub-Account number followed by a 10-digit series of zeros ending in the number of eligibility sources you use — electronic, manual or both. In this example, two eligibility sources would make your Sub-Sub Account number 00000012345-0000000001-0000000002.

If you are sending enrollment forms or if you are talking with any of our representatives, you may omit all zeros, for example: 12345-1-1.

If you submit your eligibility files electronically, your bills and reports will automatically display information in your group's account structure with the attributes being tracked at the subscriber level.

• Employment Status — identify a subscriber as Active, COBRA or Retiree.
• Employee Type — identify a subscriber as hourly, salaried, full- or part-time.
• Union Status — identify subscribers who belong to a union.
• Department — identify subscribers by their unique department within your company. If you do not track departments, this field will be blank
• Benefit Plan — identify a subscriber’s benefit choice (ex. High/Low, Standard/Premium).

Check out the video below or click the button to return back to the learning library. If you have questions regarding your account structure, contact your account management team.